IN-STORE DRY CLEANING & LAUNDRY SERVICES

Wash, Dry, Fold Laundry Service 
Wash, dry, fold orders are washed in the same manner as laundry bags, as outlined in the Laundry Service section below. Items are washed in a machine with cold water and dried on high heat, and then folded and returned in a clear bag for pick-up.

LIABILITY

It is not the HSA Cleaners staff associates' responsibility to make sure customer orders are suitable for launder.

Though staff may give advice from time to time, not limited to personal preferences or past experiences, it is ultimately the customer who must decide whether certain orders are fit to be laundered.

 

The HSA Cleaners is not responsible for damage to decorative material on clothing or other items, regardless of what the tag information on the clothing or other item states about the suitability of certain cleaning procedures.

Please be aware that decorative material including, but not limited to, beads, trimmings, pads, buckles, sequins, beads, belts, or buttons runs an especially high risk of damage, and HSA Cleaners will not compensate for the loss or damage of any of these items.

REIMBURSEMENTS

Procedure

All issues of reimbursement for lost or damaged orders are handled by the HSA Managers.

In the case of a lost item, customers must provide a description that includes, but is not limited to, the item’s color, design, age, quality, and texture.

In the case of a lost item, customers must provide proof that the item exists, is theirs, and was included in their order (The HSA Managers at their sole discretion shall determine whether such proof is sufficient).

With the description in mind, the HSA Staff will look for the lost item.

If the lost item is not found by the end of the search, the customer will be issued a reimbursement.

In the case of a damaged item, customers must provide proof that the given order was not damaged before having been sent in to the HSA Cleaners (The HSA Managers shall determine whether such proof is sufficient).

The HSA Managers will then consult with our laundry supplier to determine the reason for the damage on the item and the amount of reimbursement.

If reimbursement is the only course of action, the amount will be determined by the original value of the clothing minus depreciation.

The HSA Managers will follow the Fair Claims Policy from the International Fabricare Institute to determine the total amount of reimbursement (such policy is recognized by laundry services world-wide).  This policy takes into account the average life of the garment, depreciation for the age of the item and the current replacement cost.

Limits on Amount and Type

Store credit will not be refunded in cash until 90% or more of the funds are used pursuant to Massachusetts General Law Chapter 200A §5D.  

The maximum amount of any reimbursement is $75 per laundry bag.

It is recommended that especially delicate items be dry cleaned or laundered and pressed individually, instead of being placed into a wash, dry, fold laundry bag.

Customers are expected to be aware of the aforementioned limits on refunds.

LAUNDRY SERVICE

LAUNDRY PROCEDURE

The following procedure is followed for all laundry plan loads: 

Clothes are separated into lights and darks. If the clothing contained within a bag is entirely light or entirely dark, one washing machine will be used.  


Cold water is used in all cases. Loads are machined-dried on high heat. 


Regular laundry detergent is used. Bleach is never used.  


It is the customer’s responsibility to ensure that all clothing dropped off for laundry is suitable to be machine-washed in cold water and dried on high heat.

It is the customer’s responsibility to ensure that the laundry bag is fully closed, so that clothes do not fall out.

LOST OR DAMAGED CLOTHING

HSA Cleaners will refund each lost or damaged item in a laundry plan bag up to the amount detailed above. Please take these policies into account when dropping off your clothing, especially in regards to wash, dry, fold laundry bags. We recommend that especially delicate or valuable items are laundered individually. 

HSA Cleaners is not responsible for items damaged or lost under the following circumstances:

1) If a complaint is filed more than one week from the day of clothing dropoff. Upon receiving your clothes, please look through your items to ensure you are not missing anything.

2) If clothing is lost due to an overstuffed or improperly closed laundry bag.

 

HSA Cleaners is not responsible for shrinkage, fading, or damage to trimmings, pads, buckles, sequins, beads, belts, buttons, or any other decorative embellishments.


All reimbursements will be determined by our Fair Claims Policy from IFI (International Fabricare Institute). This accounts for the natural and inevitable depreciation of value that occurs to clothing over time.

RENTAL SERVICES

RENTAL DAMAGE OR LOSS

Lessee shall bear the entire risk of loss or damage to their rental item from any cause whatsoever, except for manufacturer defects or loss or damage caused by HSA during the delivery and pickup of the item. The Lessee shall reimburse HSA for any and all loss or damage to the item from any cause whatsoever. If Legal action is required to recover said losses, Lessee shall reimburse HSA reasonable attorney fees. Replacement costs for loss or damage to items are as follows:

MicroFridge: Missing MicroFridge Combination unit $437.00, Missing or Damaged Microwave $164.00, Missing or Damaged Refrigerator $327.00, Missing or Damaged Microwave Plate $30.00, Missing or Damaged Microwave Ring $20.00, Missing Refrigerator Shelf $12.00, Missing Ice Cube Tray $5.00, Missing Scrapper $5.00

Fan: Missing or damaged $25

ROOM CHANGES/MOVING ITEMS

Lessee agrees not to move, remove, and/or relocate any rented items from the dorm room originally listed on the agreement without receipt of the prior written consent of HSA. MicroFridge units may only be moved by HSA Cleaners & Dorm Essentials staff, and a $40 fee will be charged to the Lessee for any and all early relocations of a MicroFridge for any reason. 

FEES FOR FAILURE TO RETURN ITEMS ON TIME OR UNDAMAGED

If any rental item has to be located because it was moved without receiving HSA's prior written consent, there will be a Search Fee of $40. The Late Fee for returning items after the scheduled pickup date is $40.

REFUND POLICY

LAUNDRY PLANS

All pro-rated refunds will be given until 7 days into the program (7-week and 3-week programs) or 3 days into the program (2-week programs), after which all sales are final. A $25 cancellation fee will apply to all laundry plan refunds regardless of the termination date or reason.

MICROFRIDGE

All sales are final. A $40 moving fee is charged if we are required to move the MicroFridge for any reason.

WATER/BEVERAGE PLANS

All sales are final.

STORE CREDIT

No refunds, returns, or exchanges may be offered for store credit.  Store credit is not transferrable.

PURCHASED ITEMS

Items purchased and picked up at 69 Mt. Auburn Street will receive a full refund as long as it is returned within 3 days after the date of purchase.

Your purchase must be returned in like-new condition with the original packaging, including Universal Product Code (UPC), manuals, and parts intact. Items returned damaged or dirty will only receive a partial refund, of which the exact amount is subject to the discretion of HSA Dorm Essentials employees. HSA Dorm Essentials reserves the right to deny any return.

If item is damaged or has a manufacturer’s defect upon arrival, we will deliver a replacement free of charge as long as notice is given within 3 days after the date of delivery.

If you paid with cash, you will receive a refund in the form of a check, to be picked up from the accounting office on the 2nd floor of 67 Mt. Auburn Street. If you paid by credit or debit card, you will receive a credit to the account used for payment.

CONFLICTS

Any and all conflicts with the aforementioned stipulations are to be resolved by the HSA Managers.

Any and all ambiguities in the aforementioned stipulations are to be clarified by the HSA Managers.

In the event of changes to these stipulations, customers will be notified no later than 24 hours before the updated version is released on the website.

EXTENT OF AGREEMENT

By checking the box below on online orders, customers agree to all stipulations written in this contract, understand the limits to the HSA Cleaner’s liability, and understand their responsibilities as customers.

If an online order was not placed, and a box was not checked below, all customers agree to the following terms and conditions by placing orders in person.